Zendesk Live Chat

Our Zendesk Live Chat integration enables you to offer AI chat inside of your Zendesk Web Widget and serve as a first line of support for your customers.

Follow these steps to install the integration:

1. In the Zendesk admin panel:

• Navigate to Apps and Integrations > APIs > Conversations API.
• Click on “Create API key”, and give it a name, such as “Markprompt Live Chat”.
• Save the “App ID”, “Key ID”, and “Secret Key” for later.

2. Still in the Zendesk admin panel:

• Navigate to Apps and Integrations > Integrations > Conversation Integrations.
• Click on “Create Integration”, and enter the following details:
  • Name: Markprompt Webhook
  • Description: Markprompt Live Chat
  • Webhook endpoint URL: https://api.markprompt.com/webhooks/zendesk/live-chat
  • Webhook subscriptions: select “Conversation message”

3. In the Markprompt dashboard:

• Navigate to the Integrations tab.
• Select the “Zendesk Live Chat” integration.
• Enter the “App ID”, “Key ID”, and “Secret Key” from step 1.
• Select the agent to use for the live chat.
• Click “Save”.

Your Zendesk Web Widget should now be configured to use Markprompt Live Chat to answer customer questions!