Slack
To install an agent on Slack , head over to the Integrations tab in your Markprompt project, select Slack, and follow the installation instructions.
Multiple configurations per Slack workspace
Markprompt supports multiple Slackbot configurations per Slack workspace. This gives you the flexibility to use as many different agents as you want in the same workspace. Only one configuration can be used per Slack channel. To create subsequent configurations, install the Slack integration again through the Integrations tab of Markprompt.
In your Slack workspace, you can switch the configuration for a channel by using the /markprompt config command in the channel you would like configure.
This will open a modal where you can select the configuration you would like to use for that channel. These correspond to the names of the integration installations you have set up in the Markprompt dashboard.
If there are multiple configurations available, the first time you mention the Markprompt bot in a channel, it will show a message instructing you to run the /markprompt config command.
You can also use the /markprompt config command in a channel to add context for the Markprompt bot for a specific channel. This context can be used to populate fields in an escalation form.
Quick commands
As mentioned above, using /markprompt config in a channel will open a modal with configuration options for that channel. You can also use the following quick commands:
/markprompt config configuration <configuration_name>- Configure the Markprompt bot to use the specified configuration (by Integration Installation name)./markprompt config configuration <configuration_id>- Configure the Markprompt bot to use the specified configuration (by Integration Installation Id)./markprompt config context <key> <value>- Set a context value for the Markprompt bot.
In both commands, strings with double quotes are interpreted as a single argument.