IntegrationsOptions

PropTypeDescription
createTicketCreateTicketIntegrationOptionsAllow users to create tickets in a support system from the chat.

CreateTicketIntegrationOptions

PropTypeDescription
enabledboolean = falseEnable the create ticket feature
provider'zendesk'The provider to use for creating tickets
promptstring = "I want to create a support case. Please summarize the conversation so far for sending it to a support agent. Return only the summary itself without assistant commentary. Use short paragraphs. Include relevant code snippets."The prompt to use to create a summary of the conversation between user and bot for the support agent
messageTextstring = "Is the AI not helpful?"Default text shown at the end of a chat message.
messageButtonCreateTicketIntegrationMessageButtonOptionsOptions for the button shown at the end of a chat message.
formCreateTicketIntegrationFormOptionsOptions for the create ticket form.
chatCreateTicketIntegrationChatOptionsOptions for the create ticket chat.
userCreateTicketIntegrationUserOptionsUser options

CreateTicketIntegrationViewOptions

PropTypeDescription

CreateTicketIntegrationMessageButtonOptions

PropTypeDescription
textstring = "Create a support case"Button text shown at the end of a message
hasIconboolean = trueShow icon?
hasTextboolean = trueShow text?