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AI for customer support

Automate customer support, scale without increasing headcount, and deliver exceptional user experiences.

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A suite of tools to scale your mighty customer support team

Handle more support volume by giving your team AI superpowers instead of increasing headcount. Markprompt fits in at all touch points in the agent and customer journey.

New ticket

Describe your issue
I am not able to find the cancellation policy if I can't attend a class I've booked. Are there any penalties or fees if I can't attend a booked class?
Suggested answer

Hello Joyce!

The cancellation policy for a booked class may vary depending on the studio you are booking with. Generally, we allow you to cancel a class reservation without any penalty up to a certain time before the class starts. However, if you cancel within 24 hours of the class start time, you may be subject to a late cancellation fee. This fee is typically deducted from your credits or charged to your payment method on file.

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Is there any way I can get a refund for the unused month of October?
Yes, you are eligible for a full refund for the month of October. Do you want to proceed with the refund?
Yes, process my refund
No

Chatbots with automations

Build chatbots that trigger automations, such as reimbursements, cancelations, or customer information lookup.

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Product
Acme Platform
Problem areaSeverity level
Cron jobs
High
Subject
Cron service is down
Message

Processed message: We are experiencing 404 errors on the cron endpoint since this morning. Upon reviewing the logs, it appears that this error is not properly detected.

Original message: Help! Cron is alwys retunning 404s now its happening all the time since this morning!!! Ntohing to see in the logs!

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Compose

Nov 30, 7:11 AM

DetailsMarkprompt
AI Draft Composer

Hi Tyler!

Yes, the cancellation policy for a booked class may vary depending on the studio you are booking with. Generally, we allow you to cancel a class reservation without any penalty up to 12 hours before the class starts. However, if you cancel later than that, you will be subject to a late cancellation fee. This fee is deducted from your credits.

Best,

Joshua

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AI Draft Composer

for Salesforce and Zendesk

Generate responses in a click, adhering to your company's brand and tone, based on expert knowledge.

Pull in expert knowledge from anywhere

Generate answers based on all knowledge available, internal and external. With auto-sync, it is always up to date.

GitHub Repo

Notion

Salesforce Knowledge

Website

GitHub Discussions

Zendesk

Salesforce Case

HubSpot

GitBook

Front

GitHub Issues

Confluence

Markprompt supports encryption at rest, and is actively pursuing SOC 2 Type II compliance (january 2024).

1-click integrations to get started

Add integrations to your workflows and platforms in minutes, no engineering resources needed.

Theme
Violet
Primary color
#A855F7
Instant search
Placeholder
Prompt
Placeholder
You are an expert support representative who loves to help people! You answer in a friendly, professional and concise tone.

Build with no-code tools

Configure the instructions, behavior and design of your chatbots and agent apps, and experiment with them in a playground environment before deploying.

Deploy on all platforms

Deploy bots via Sunshine Conversations, on Slack or Discord, and use native agent apps on Zendesk and Salesforce.

Learn from insights and improve

Learn how your customers and agents interact with your AI apps to spot deficiencies in your knowledge and address them.

Go deep with APIs

Bring customer support to the next level by deeply integrating it into your product and across touch points. With our REST APIs, JavaScript libraries and headless React components, you can build customer support as an integral part of the user experience.

Read the docs
~
#Send content for training
$
curl https://api.markprompt.com/v1/train -X POST \
  -H "Authorization: Bearer <TOKEN>" \
  -F 'file=@./post.md'
#Generate chat response with citations
$
curl https://api.markprompt.com/v1/chat -X POST \
  -H "Authorization: Bearer <TOKEN>" \
  -d '{
    "messages": [{ "role": "user", "content": "How do I claim my credits?" }],
    "model": "gpt-4-32k"
  }'
#Fetch project insights
$
curl -X GET "https://api.markprompt.com/v1/insights/queries" \
  -H "Authorization: Bearer <TOKEN>" \
  -d '{ "from": "2023-09-01T22:00:00" }'
1import { Markprompt } from '@markprompt/react';
2import { submitChat } from '@markprompt/core';
3

4export default function CaseSubmissionForm(): ReactElement {
5  return <Markprompt
6      projectKey={process.env.NEXT_PUBLIC_PROJECT_KEY}
7      chat={{
8        systemPrompt:
9          'You are a very enthusiastic company representative who loves to help people!',
10      }}
11    />
12}

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